Resilience is a pre-requisite for anyone to survive in the modern world. Its importance is magnified when we are in high stress roles or environments where the pressure to perform is great, but the resources to achieve the outcome are missing. The second scenario where resilience is crucial is when things go wrong; your career derails, a major project goes astray or your organisation has a public or private disaster. In both cases we need practical, behaviourally based techniques to ride out the difficult times and respond with improved performance.

Organisations are challenged to survive financially and even thrive in a dynamic economic environment. Marketing plays a key role in addressing these challenges through identifying and meeting human and social needs. This program blends proven marketing approaches with a focus on contemporary challenges, resources and tools.

Participants will be able to align organisational strategy with high-level marketing strategies such as customer experience mapping and the design of value propositions.

If you intend to gain the BSB52415 Diploma of Marketing and Communication, you must complete the core units of the BSB42415 Certificate IV in Marketing and Communication or BSBSS00077 Marketing and Communication Foundations Skill Set before attending the Marketing and Communication with Online and Social Media program.

Clerical errors are costing your organisation.  Your brain sees what it expects to see, not what’s really there.  So it’s easy not to notice the mistake.  For each employee, tens of thousands of dollars can be lost every year from the actual cost of errors, plus the additional costs of tracking down and fixing those errors.

This new program enables you to read, check and transfer information accurately and quickly – and is proven to reduce errors by 50-60%

The high cost of making the wrong selection decision makes this an important program for managers and HR professionals. No organisation can afford to enter the recruitment cycle without considering the impact decisions make on the success of your business and having untrained staff participate in the process.

The program focuses on strategic hiring, branding and creating an attractive employer value proposition (EVP).

Effective introductory training enables supervisors to reach their optimum level of effectiveness faster than those who simply learn on-the-job or are ‘thrown in at the deep end’. This program explores the relationships between supervisor and worker. It shows group or team leaders the functions of effective groups or teams and how to weld together concerns of task, team and individual to achieve identified objectives.

This program is designed to improve conflict resolution skills by examining what conflict is and how conflict affects people. Participants will examine positive and negative conflicts and decide how conflict can be dealt with in their work and personal lives. The program will examine some basic communication strategies and will promote the development of negotiation and influencing skills.

This program concentrates on creating PivotTables and PivotCharts to present business data for analysis. It also focuses on how best to manage the underpinning business data using List Management techniques.